Seamlessly integrated with 300+ businesses globally

Seamlessly integrated with 300+ businesses globally

Customer Portal overview: customer list, offer confirmation with status steps, and status update controls

Customer Behavior in Practice

Customers Actually Use the Portal

The Customer Portal isn’t just a visibility layer, it’s where customers actively complete trade-in actions and move deals forward.

Customer Behavior in Practice

Customers Actually Use the Portal

The Customer Portal isn’t just a visibility layer, it’s where customers actively complete trade-in actions and move deals forward.

Portal actions icon

91.8%

of customers complete actions via the portal (tracking, reviewing, accepting offers, and progressing their trade-in)

Portal actions icon

91.8%

of customers complete actions via the portal (tracking, reviewing, accepting offers, and progressing their trade-in)

Accepted offer icon

77.2%

of offers are accepted directly through the portal

Accepted offer icon

77.2%

of offers are accepted directly through the portal

Accepted offer icon

77.2%

of offers are accepted directly through the portal

When customers have clarity, they take action, without needing support intervention.

Customer Self-Service Tools

Everything Your Customers Need in One Portal

From offer decisions to status progress, Reusely helps customers stay informed while your team stays focused.

Customer Self-Service Tools

Everything Your Customers Need in One Portal

From offer decisions to status progress, Reusely helps customers stay informed while your team stays focused.

Customer accepting an updated trade-in offer in the portal

Offer Review, Acceptance & Adjustments

Customers review offer details, accept or reject, and approve updates so decisions don’t stall the workflow.

Live trade-in status tracker moving to the next step

Real-Time Status Updates

Customers check progress anytime from submission to completion so they always know what’s next.

Live trade-in status tracker moving to the next step

Real-Time Status Updates

Customers check progress anytime from submission to completion so they always know what’s next.

Shipping, email and inspection updates merged into one portal activity feed

One Central Portal View

Keep everything in one place instead of juggling carrier updates, emails, and scattered status notes.

Shipping, email and inspection updates merged into one portal activity feed

One Central Portal View

Keep everything in one place instead of juggling carrier updates, emails, and scattered status notes.

Cancel trade-in survey asking the customer why they declined the offer

Rejected Offer Survey Insights

Capture why offers are rejected to improve conversion over time without manual outreach.

Cancel trade-in survey asking the customer why they declined the offer

Rejected Offer Survey Insights

Capture why offers are rejected to improve conversion over time without manual outreach.

Customer portal shown in Spanish with a language switcher

Language Localization

The portal opens in each customer’s browser language, they can switch anytime, and every email and status update follows their choice.

Lower Customer Follow-Ups

Fewer “Where’s My Trade-In?” Messages

When customers can see real progress in one place, they don’t need to email for updates. The Customer Portal reduces support tickets, keeps expectations clear, and helps your team move faster without constant follow-ups.

Status updated badge replacing a “Where’s my trade-in?” message next to the order details

Lower Customer Follow-Ups

Fewer “Where’s My Trade-In?” Messages

When customers can see real progress in one place, they don’t need to email for updates. The Customer Portal reduces support tickets, keeps expectations clear, and helps your team move faster without constant follow-ups.

Status updated badge replacing a “Where’s my trade-in?” message next to the order details

Lower Customer Follow-Ups

Fewer “Where’s My Trade-In?” Messages

When customers can see real progress in one place, they don’t need to email for updates. The Customer Portal reduces support tickets, keeps expectations clear, and helps your team move faster without constant follow-ups.

Status updated badge replacing a “Where’s my trade-in?” message next to the order details

Support & Guidance

Frequently Asked Questions

Can customers track their trade-in status online?

Can customers approve or reject offers through the portal?

What happens when a customer rejects an offer?

Does this reduce support tickets and manual follow-ups?

Still have more questions? Find answers in our help center.

Support & Guidance

Frequently Asked Questions

Can customers track their trade-in status online?

Can customers approve or reject offers through the portal?

What happens when a customer rejects an offer?

Does this reduce support tickets and manual follow-ups?

Still have more questions? Find answers in our help center.

Support & Guidance

Frequently Asked Questions

Can customers track their trade-in status online?

Can customers approve or reject offers through the portal?

What happens when a customer rejects an offer?

Does this reduce support tickets and manual follow-ups?

Still have more questions? Find answers in our help center.

Ready to Give Your Customers Visibility?

Reduce manual updates, increase trust, and keep customers informed from offer to completion without extra work for your team.

Controller
Books
Phone
Camera
Glasses

Ready to Give Your Customers Visibility?

Reduce manual updates, increase trust, and keep customers informed from offer to completion without extra work for your team.

Books
Camera

Ready to Give Your Customers Visibility?

Reduce manual updates, increase trust, and keep customers informed from offer to completion without extra work for your team.

Controller
Books
Phone
Camera
Glasses