Your Buyback Software Shouldn’t Limit What Your Business Can Buy

A buyback business may launch with a clear product focus, but sellers may eventually offer products outside its original categories. Smartphones may lead to tablets, laptops, monitors, and other accessories. Gaming consoles may lead to vintage systems, collectible controllers, or other products that are still worth buying and reselling.

A manual quote works well when an unlisted product appears only once. However, if sellers repeatedly offer the same niche or specialty item, reviewing and pricing every request separately creates unnecessary work. Adding the product to your regular catalog makes it easier for sellers to find while letting your team reuse the same condition grades and pricing structure.

Reusely is buyback and trade-in software that helps your business add products it wants to buy regularly without moving them into a separate process. It keeps product catalogs, customer offers, shipping, inspections, payouts, and purchased inventory in one workflow. 

Reusely gives you several ways to build that catalog. You can activate products from its built-in catalog, use Custom Catalog to add your own niche products, or request missing catalog coverage through Request Item. These options let your business pursue new product categories without rebuilding the buyback operation.

Start with Reusely’s Buyback Widget

Reusely provides a Buyback Widget that sellers can use to find and submit the products they want to sell. It simplifies the first step of the buyback process. Instead of sending photos and describing the product through messages, sellers select their product and answer the condition questions provided.

The Widget then uses those answers to show an estimated payout before the seller submits the offer. They can decide whether the estimate meets their expectations before shipping the product or bringing it to a store. If they want to proceed, they can submit the offer. If not, they can leave without starting a transaction they’re unlikely to complete.

If your business already has a website, you don’t need to replace it. You can simply add the Buyback Widget to your existing site, giving sellers a direct way to start selling their products while staying on your website.

To help sellers find their products, you can configure the Widget to start with categories, brands, individual items, or a search bar. If you choose Categories as the starting point, sellers first see the product categories your business has activated. They select a category, then browse the available brands and models to find the product they want to sell.

Reusely provides the Buyback Widget, but your business controls which product categories appear in it. You can display only two categories, four categories, or as many as your buyback program needs.

Reusely’s built-in catalog covers many products with active resale and trade-in markets, including:

These are only some of the categories available. Your business can activate the ones it wants to buy and keep irrelevant categories out of the Buyback Widget.

Even with that range, your business may want to buy niche or specialty products that aren’t included in Reusely’s existing catalog. Products added through Custom Catalog appear under “Others,” where sellers can find and submit them through the same Buyback Widget.

Add Custom Products Under “Others”

Not every product your business wants to buy will already be available in Reusely’s catalog. A computer buyback business, for example, may begin receiving mechanical keyboards, gaming mice, drawing tablets, or pen displays that are still worth buying and reselling.

If a product appears only once, sellers can use the Custom Item Quote option in your Buyback Widget. This feature allows sellers to submit the product details and condition for your team to review. You can then make a one-time offer without adding the product permanently to your catalog.

The decision changes when sellers regularly offer the same product. Reviewing it manually each time creates unnecessary work, especially when your business already knows how to grade and price it. Adding the product through Custom Catalog lets sellers find it themselves and reduces the repetitive work for your team.

If your team already keeps this product information in its own catalog file, you can use that as your starting point. Reusely also provides a CSV template to help you organize the data in the format needed for import. Either way, your team should prepare:

• The product ID and a unique SKU

• The brand and product name

• The item and item type

• A public link to the brand image

• A public link to the item image

• A public link to the product image

All image links must be publicly accessible and use WEBP or SVG format. If multiple rows refer to the same brand or product, use the same image across those entries to keep the catalog consistent.

After the file is imported, the custom products will appear under “Others” in the catalog dashboard. 

Before adding them to the Buyback Widget, your team needs to assign each product to a condition group, set the price for each condition, and complete the remaining product settings. 

The products will then become available for sellers to find, select their condition, and receive an estimated payout. Your team no longer has to review and price the same product from scratch whenever someone wants to sell it.

Request More Products for Your Buyback Widget

Custom Catalog works well when your business wants to add its own niche products under “Others”. However, if you want Reusely to consider adding a new product type to its catalog, you can submit it through the Request Item feature.

Reusely needs enough context to understand what you want to add. To submit a request, provide:

• The email linked to your Reusely account

• Your business name

• The product manufacturer

• The product model

• Additional information needed

You can also include the manufacturer, model, additional product details, and an explanation of how your business plans to use the catalog data. If you want to request several products, you can upload a CSV, XLS, or XLSX file containing details such as the item name, quantity, and description.

Reusely reviews each submission before adding new catalog coverage. If the requested products become available, your team can choose which ones to activate and configure for its buyback program.

Manage Custom Products in One Workflow

Any newly added product still needs enough structure for your team to price it consistently. Before making it available to sellers, decide which conditions you will accept, how each condition affects the payout, and whether sellers can mail the product, bring it to a store, or choose either option.

Once the product is active, sellers can find it in the Buyback Widget and choose from the condition options your business provides. After they submit the offer, the product moves through your regular workflow for shipping or drop-off, inspection, and payout.

If the product arrives in a different condition from the one the seller selected, your team can revise the payout and explain what changed. The seller can accept the new amount and continue with the transaction or decline it and have the product returned.

Sellers can follow the transaction through Reusely’s Customer Portal. They can check when the product has shipped, arrived, entered inspection, and moved to payout. They can also review revised offers and final payout details without contacting your staff for each update.

The products your business buys today may not be the only ones sellers offer tomorrow. Reusely gives your catalog room to grow as those new opportunities appear. Explore Reusely’s plans to compare the available features, or book a demo to see how Reusely can support your growing buyback catalog.