⚙️ New! Offer Settings Page + Auto-Accept for Unresponded Revised Offers

Althaaf Rachman Hafidz

Jul 17, 2025

✨ What’s New

We’ve added a dedicated Offers Settings page and introduced a powerful automation: Auto-Accept Revised Offers. This feature allows you to automatically accept revised offers if customers don’t respond within a set number of days—boosting efficiency and keeping your operations moving.

🛠️ Key Features

🗂️ New Offers Settings Page

All offer-related settings have been moved from Widget Settings → Offer Settings to a new Offers section
Easier access and better organization for managing offer workflows

✅ Auto-Accept Revised Offers

Set a rule to auto-accept revised offers after X days of no response
Includes a minimum 15-day validation to prevent premature acceptance
Tooltip helps guide users:

"Set the duration for automatically accepting your unresponded revised buyback offer. After [number] days, any auto-accepted offers will be grouped under the 'Seller Accepted' status."

📂 New Filters on Mail-In & In-Store → “Not as Described” Tab

Dropdown menu under Seller Accepted to filter by acceptance type:
- All Type Accepted
- Accepted by Seller (customer clicked accept)
- Accepted on Behalf of Seller (user clicked accept)
- Automatically Accepted (system-accepted after expiry)

🔖 Offer Details Page Label

Auto-accepted offers now show an “Auto Accepted” label next to their status for clear visibility

📝 Customer Portal Email Templates (Mail-In & In-Store)

When this feature is enabled, an extra message appears:

"If we don’t hear from you by {:expire-date}, your new offer will be automatically accepted, and we will proceed with the payment at the revised price."
New shortcode {:expire-date} lets users customize expiration messaging

📨 New Email Templates: Auto-Accept Reminder & Confirmation

1. Offer Auto-Accept Reminder

⏰ Warns customers before auto-acceptance happens

Located in Notification Settings → General

Includes Trigger Settings to schedule when it’s sent

Automatically triggered after status change to Not as described

Default template content:

Hi {:customer-firstname},

Your offer has been revised.
We have placed your offer on hold pending your response.

If you don't take action by {:expire-date}, your new offer will be automatically accepted, and we will proceed with the payment at the revised price.

What you can do:
• Accept the revised offer, and we will process your payment.

• Decline the revised offer, and we will ship your item(s) back to you as soon as possible.

Please click the link below to view details about your revised offer and to accept or decline it.

{:offer-detail-button}

{:divider}

Questions? Contact us at {:company-email}

2. Offer Auto-Accept Confirmation

✅ Informs customers that their revised offer was automatically accepted
Automatically triggered after the expiration timeframe passes
Default template content:

Hi!

Your revised offer has been automatically accepted by the system and updated from {:status-old} to {:status-new} because no action was taken by you on our revised offer within the allowed timeframe.

Offer ID: {:offer-id}

You can view the details of your trade on your Offer Confirmation page.

If you have any questions, feel free to call us at {:company-phone}.

Note: Our payout center operates Monday through Friday.

Please allow 3 to 5 days for your payout to be sent. We’ll email you a confirmation as soon as it’s on its way.

Thanks,
{:company-name}

{:company-logo}