Reusely now supports FedEx QR code return labels through the EasyPost integration, expanding your return shipping options. A new shortcode {:fedex-qr} has been added, allowing you to insert FedEx QR codes in notification templates, mail-in offer confirmations, and recovery emails. This enhancement also ensures consistency by aligning USPS and Canada Post QR code tooltips and making QR features easier to manage in the shipping settings. It’s a flexible, no-hassle upgrade to your returns process.

If a user hasn’t activated any shipping integration, Reusely now allows them to customize the confirmation message shown to their customers at the end of a Mail-In offer. A red warning icon also appears in the dashboard and offer detail page to alert sellers to manually send instructions or shipping labels. This reduces confusion for customers and ensures they receive clear next steps when no automated label is available.

Reusely users can now email PhoneCheck diagnostic reports directly to customers—either per item or in bulk per offer. This streamlined feature adds transparency for businesses using PhoneCheck and ensures that only reports with valid data are sent. It’s all built into the Offer Details page and backed by validation logic to improve communication and professionalism with your customers.

To avoid accidental disruptions, generating a new API key now triggers a warning pop-up alerting users that their old widget code will stop working. This ensures that users are aware they must replace any existing widget code with the updated version—preventing broken widgets and lost lead capture on their websites.

We’ve improved the Offer Details experience by adding a “Shipping Kit” shortcut button directly next to the Shipping Information section. Instead of navigating through menus, users can now access the shipping kit in one click—whether they’re working with a single label or multiple. This makes downloading shipping materials faster, more intuitive, and less prone to error.

Reusely just introduced a major improvement to offer workflows with the launch of the new Offers Settings page and an automation called Auto-Accept Revised Offers. This new feature helps sellers streamline their processes by automatically accepting revised offers when customers don’t respond within a set timeframe (with a minimum of 15 days). Alongside this, the Mail-In and In-Store "Not as Described" tabs now include filters to view offers based on how they were accepted—whether by the customer, on behalf of the customer, or automatically by the system. On the Offer Details page, auto-accepted offers are now clearly marked with a dedicated label. New email templates have also been added: one to remind customers before auto-acceptance happens, and another to confirm that an offer has been accepted automatically. The feature is fully supported in the Customer Portal, complete with an added shortcode ({:expire-date}) to personalize expiration messaging. Overall, this release automates follow-ups, improves visibility, and helps teams work more efficiently across the offer lifecycle.Tanya ChatGPT

A new “Delivered” shipment status is now available on the dashboard, giving users real-time visibility into package delivery without needing to open individual offers. This status automatically syncs with carrier tracking, appears in both Mail-In and Easy Offer views, and includes a new column showing the delivery date. Workflow automation also supports this status, allowing follow-up emails to be triggered upon delivery using a customizable template. This update streamlines tracking, enhances operational visibility, and improves communication with customers.

You can now customize your Invoice Email Template and ensure invoice links use your branded customer portal domain instead of the default Reusely API URL. This update, found under Notification Settings → General → Invoice, lets you edit the subject, body, and supported shortcodes with real-time preview, giving you full control over invoice communications. Invoice links will now reflect your verified domain (e.g., portal.buybackpros.com), improving brand consistency and reducing customer confusion.

Users can now easily identify which of their mapped conditions are actively priced by a source—per model—within the Price Editor’s Price Sync section. A new tag appears next to any condition that lacks pricing, and if only some conditions are covered, a message like “Only 2 of 5 conditions have pricing from the source. The remaining conditions require manual pricing” will appear. This enhancement improves pricing accuracy, avoids confusion, and helps users plan for manual input when needed.